STREAMING TRAUMA

Worldwide, the average person spends hundreds of minutes a day viewing images and videos posted on social media platforms. Unfortunately, not all content is good-natured, and many uploads include disturbing, graphic, and even violent content such as child sexual abuse, rape, torture, bestiality, beheadings, suicide, and murder.

To maintain a sanitized platform, maximize profits, and cultivate their public image, social media platforms rely on “content moderators” to view and remove content that violates the company’s terms of use and legal standards.  

According to past and current moderators, they are required to watch and assess hundreds of thousands of videos and images a day. Consequently, they can consume and be subjected to a regular diet of horrific videos, running the gamut from pornography, animal mutilation, suicides, rapes, and other traumatic events. This near-constant exposure can easily lead to psychological trauma, including PTSD.


CASES AND INVESTIGATIONS

WHAT'S NEXT

Steve Williams of the Joseph Saveri Law Firm, LLP, has a groundbreaking history of litigating cases on behalf of content moderators. In Scola v. Facebook, Inc., the firm won a historic $52 million settlement and obtained substantive workplace changes designed to mitigate the psychological harm that can be caused by routinely viewing objectionable conduct. In September 2022, in Jane Doe v. YouTube, Inc. the Court granted class certification, appointed the firm as Class Counsel, and granted preliminary approval to a settlement of approximately $4.3 million (to be distributed equally to Class members) and injunctive relief estimated to be worth $3.9 million. YouTube has also agreed to provide content moderators with onsite and virtual counseling services by licensed clinicians for individual biweekly sessions, as well as access to telephonic counseling and peer support groups that meet monthly.

If you are a current or past content moderator, we are here to help. Please contact our firm by completing the form below if the above or a similar situation applies to you, or if you would like to learn more about our investigation.

Any information you provide to us will be kept strictly confidential as provided by law.


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